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Factors that Pune Restaurants should Take Care to Maintain Customer Footfall - Fooditter

Factors that Pune Restaurants should Take Care to Maintain Customer Footfall


Every restaurant business owner wants that their institutions should always be flooded by customers and that the cash registers should always keep ringing. In order to maximize footfall at all times of the year, it is necessary that the Pune restaurants should follow certain golden rules that will make the customers feel special and wanted. Here are some of the best ways in which restaurants in Pune can increase footfall in all days of the week.

Developing a strong personal connection

Customers will always feel eager to come back to a restaurant if they are treated with special cordiality. The host of the restaurant should always greet guests as they arrive and show them to their seats. The customers will feel welcome if the restaurant host remembers their names, birthdays as well as their ordering habits and favorite dishes. Such familiar waiting staff always leads to greater customer engagement. The host should also carry out some polite conversations to increase customer delight and make them feel welcome.

Working on customer feedback

It is important that the restaurant takes special notes on customer feedback to improve its quality of services. The restaurant should have apps, social media platforms or other channels where customers can provide them with feedback. Asking customers for their feedback always make them feel important and cared for. Additionally, the host can also pop up between the meal and ask the customers or guests if everything is going well and whether they need anything more.

Reliable CRM

The restaurant should invest in a good quality CRM system to manage all important data regarding customers so that it helps to engage them in a better way. Such restaurant software systems also help in effective management of customer needs.

Well planned online marketing strategies

The restaurant company should make use of effective online marketing strategies such as email marketing, SMS marketing, search engine marketing, social media marketing as well as in-app marketing to promote the restaurant business.

Discounts and offers

The restaurants in Pune should make use of special discounts and offers to encourage customers to visit their stores and enjoy their food. The restaurant can also use loyalty programs that specifically cater to the needs and preferences of the customers. Moreover, the restaurants in Pune can also offer discounts during birthdays or other seasonal festivals.

Hosting special programs

A great way to increase footfall in restaurants is to host special weekly or seasonal events such as karaoke nights, ladies’ nights and DJ nights. These programs naturally appeal to both old and new customers and encourage them to spend their fortunes on rather slow nights.

Good customer service

Every Pune restaurant should focus on offering good customer service as it creates a memorable dining experience for the customers. The restaurant should have a positive ambience and offer great food at reasonable prices. The staff and manager should also be cordial and make sure that the customers feel special and important when they are visiting the restaurant. The restaurant staff should also make sure that the customers do not have to wait for long hours to get their services. Apart from that restaurant management software is also beneficial for effective order management which can lead to better customer satisfaction.

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